Frequently Asked Questions

Our partner retailers are carefully vetted luxury specialists with established reputations. They maintain strict quality standards and provide detailed product descriptions and high-resolution images for every item.

This is extremely unlikely as all our partners are certified luxury retailers. However, if you have concerns about authenticity, contact the retailer immediately. They stand behind their authentication process and will resolve any issues.

Simply browse our curated collections, select your desired item, and click 'Buy Now'. You'll be directed to our trusted partner retailer to complete your purchase securely on their platform.

Payment methods vary by partner retailer and are displayed during checkout. Most accept major credit cards, and many offer additional options like PayPal or financing.

Absolutely. All payments are processed securely by our certified partner retailers using industry-standard encryption and security measures. We never handle or store your payment information.

Items ship directly from our certified partner retailers. Each partner maintains their own shipping policies, timeframes, and tracking systems, which are detailed during checkout.

Shipping times vary by partner retailer and destination. Most luxury items ship within 1-3 business days, with delivery typically taking 3-7 business days for domestic orders. International shipping may take longer.

Yes, you'll receive tracking information directly from the partner retailer once your order ships. You can monitor your shipment's progress using the provided tracking number.

International shipping availability depends on the specific partner retailer. Many of our partners offer worldwide shipping, and this information is displayed during checkout.

Each partner maintains their own return policy, which is detailed at checkout and in your order confirmation. You'll work directly with the retailer for any returns or exchanges.

Contact the partner retailer's customer service team directly using the information provided in your order confirmation. They will guide you through their specific return process.

Return windows vary by partner retailer, typically ranging from 14-30 days. Some luxury partners may offer extended return periods. Check the specific policy during checkout.

Return shipping policies vary by partner retailer. Some offer free returns while others may charge a return fee. This information is clearly stated in each retailer's return policy.

For order-specific inquiries (shipping, returns, product questions), contact the partner retailer directly. For general questions about our platform or partnerships, you can contact us through our contact page.

The partner retailer information is clearly displayed on each product page and during checkout. We maintain full transparency about our affiliate relationships and partner details.

We curate luxury collections from trusted partners and facilitate connections between customers and certified retailers. The actual purchase, fulfillment, and customer service are handled by our partner retailers.

We partner exclusively with established luxury retailers through trusted affiliate networks like CJ Publisher Network. All partners undergo thorough vetting for authenticity guarantees, customer service standards, and reputation.

Yes, we earn affiliate commissions when you make purchases through our platform. This allows us to offer our curation service at no cost to you while maintaining our standards for luxury retail partnerships.

No, affiliate commissions do not increase the price you pay. You pay the same price as shopping directly with the retailer. Our commission comes from the retailer as a referral fee.